Idiculla Solicitors is a high street solicitors firm based in London Road Southampton providing legal services in the fields of Conveyancing and Immigration. You will find that our prices are lower than most High Street solicitor’s practices. Our internet-based service allows us to keep our fees very low.We aim to provide information which is genuinely useful, and encourage our clients and other visitors to use the site to communicate and interact with us.
Based in the city centre of Southampton, Idiculla Solicitors is a modern and dynamic practice, committed to maintaining the highest professional standards in the field of Residential and Commercial Conveyancing as well as Immigration.
We intend to develop informal and friendly relationships with our personal clients, while at the same time always maintain traditional standards of professionalism, confidentiality and integrity.
Our mission is to be the first choice for clients in residential Conveyancing and we are here to make the process of moving home as easy and smooth as possible to our valued clients.
Backed by state-of-the art case management software, round the clock web tracking services and instant SMS updates we provide our clients speedy and efficient services with rapid response to enquiries and a proactive attitude which enables our clients to see their case through efficiently, quickly and economically.
We guarantee a rapid response to all enquiries using the latest in electronic communications, without forgetting that our clients still prefer a friendly and personal approach.
If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is email@example.com
We always endeavour to give the best possible service at all times, however if there is any aspect of our service which causes dissatisfaction and which cannot be resolved by the person who is conducting the case then the matter may be raised with the Principal solicitor, Stephen Joy Idiculla. If your complaint cannot be resolved by the firm, you can write to the Legal Ombudsman. This must be done within six months of receiving a final letter of response from us. The Legal Ombudsman can be contacted at:
PO Box 6806,
Tel: 0300 555 0333
Minicom: 0300 555 1777
1. Our Complaints Policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it so that we can put it right as soon as possible. This will also help us to improve our standards generally.
2. Our Complaints Procedure
If you have a complaint, we need to know about it at the earliest possible opportunity. Initially, it is best if your complaint is raised with the fee earner dealing with the matter or with his or her Supervisor whose details will have been given to you in our client care letter. They will be familiar with your file and may well be able to resolve the problem to your satisfaction on a quick and informal basis.
If, however, the fee earner and the supervisor are unable to resolve the matter or you are not satisfied with their response, please write to us with details of your complaint. Your letter should be addressed to the Principal Solicitor, Mr. Stephen Joy Idiculla
3. What will happen next?
(a) We will send you a letter acknowledging your complaint and asking for any further information or explanation that may be required. We will also let you know the name of the person who will be dealing with your complaint. You should expect to receive our letter within three working days of receiving your complaint.
(b) We will record your complaint in our central register and open a separate file for your complaint. This will be done within three working days of receiving the complaint.
(c) We will acknowledge any reply to our acknowledgment letter and let you know what will happen next. You can expect to hear from us within three working days of your reply.
4. Investigating your complaint.
We will then begin to investigate your complaint. This will normally involve the following steps:-
(i) Our Mr. Idiculla who is the Principal responsible for handling complaints will immediately refer the matter to the fee earner who has been acting for you.
(ii) That fee earner will be asked to provide Mr. Idiculla with his or her response to your complaint within five working days.
(iii) Mr. Idiculla will then consider the fee earner’s response and if necessary speak to the fee earner concerned and examine your file. This will normally take no more than five working days, although in more complicated matters, it might take longer and if so we will let you know.
(iv) Mr. Idiculla will then contact you either by telephone or by letter inviting you to call into the office to discuss and hopefully resolve your complaint. In the majority of cases, such a meeting will be arranged within three weeks of receiving your initial letter.
(v) Within three working days of the meeting, Mr. Idiculla will write to you to confirm what took place at the meeting together with confirmation of any solutions or agreements which were reached.
(vi) Where, for any reason, it is not possible to arrange a meeting with you, Mr. Idiculla will write to you with his full response to your complaint and as appropriate will set out in that letter is proposals for resolving your complaint. You should receive Mr. Idiculla’s written response no later than three weeks from receipt of your initial letter.
5. Review Procedure
(a) If, at this stage, you are still not satisfied please write to us again and we will then arrange to review our decision. You will be notified of his decision within ten working days of your letter.
(b) Following the conclusion of this or these reviews, we will write to you confirming our final decision on your complaint and explaining our reasons. We will do this within 8 weeks from when we receive your complaint.
(c) Whilst we will seek to ensure strict compliance with these timescales there may be exceptional circumstances meaning we over-run such as the temporary absence of the Principal Solicitor or the fee-earner. However please be aware of the time limit below for bringing complaints to the Legal Ombudsman
6. Legal Ombudsman Service
(a) If you are still not satisfied you can then contact the Legal Ombudsman at P.O. Box 6806 Wolverhampton WV1 9WJ about your complaint. We have up to eight weeks to issue a final response to your complaint. Any complaint to the Legal Ombudsman must usually be made within SIX MONTHS of the date of our final decision on your complaint or the expiry of the eight week period described above if we haven’t responded. However, the Legal Ombudsman can consider a complaint sooner or without going through our procedure first in exceptional circumstances or where there has been an irretrievable breakdown in our relationship. The Ombudsman can also extend this time limit in exceptional circumstances.
(b) Not everyone can complain to the Ombudsman and not everything can be complained about. Only if you are an individual, or a PR of such a person, a small business, an organisation with net income of under £1 million, a charity or trustee of a trust with assets of less than £1 million can you use the service. Whilst only if your claim relates to something that happened after 5th October 2010 or you should have been aware of it then and it was less than 6 years ago (or 3 years ago from when you ought reasonably to have known of it) can the Ombudsman help unless he feels there are exceptional circumstances to extend such limits.
(c) for further information, you should contact the Legal Ombudsman on 0300 555 0333 or by e-mail at firstname.lastname@example.org. If you require further information about the Legal Ombudsman visit their website at www.legalombudsman.org.uk